Shipping & Returns

1. Free Shipping & Our Delivery Advantages

• Free Standard Shipping on all Ballet Pumps, Boots, Flat Sandals, Flat Shoes, Heeled Sandals, and Heels.

• Region-Specific Delivery Estimates:

  • United States & Canada: 5–8 business days

  • Europe: 7–10 business days

  • Australia & New Zealand: 10–14 business days

  • Rest of World: 12–20 business days

• Our Shipping Advantages:

  • Rapid Fulfillment: Orders packed and dispatched within 24 hours

  • Fully Insured Transit: Protection against loss or damage in transit

  • End-to-End Tracking: Real-time shipment updates from our warehouse to your door

• Shipping Disclaimer:

  • Estimated transit times begin at shipment, not at order placement.

  • Delays beyond our control—customs clearance, extreme weather, carrier disruptions—may occur.

2. 14-Day No-Questions-Asked Returns

If you are not completely satisfied, return any unworn, unaltered item within 14 calendar days of delivery for a full merchandise refund (excluding original shipping).

3. Refund Processing Time

Once your return arrives and passes inspection, please allow up to 14 business days for your refund to post to your account.

4. Return Shipping Costs

Return shipping fees are the buyer’s responsibility. We recommend using a traceable shipping service and retaining proof of shipment.

5. PayPal Refunds

• Refunds to PayPal accounts are initiated within 14 business days of receiving your return.

• In regions where local regulations apply, refunds may take up to 30 calendar days to appear in your PayPal balance.

6. Accepted Payment Methods

• Major Credit & Debit Cards (Visa, MasterCard, American Express, Discover)

• PayPal

• Apple Pay

• Google Pay

• Klarna (Buy Now, Pay Later)

7. Original-Payment Refunds

All refunds are issued back to the original payment method used at checkout—credit card refunds to the same card, PayPal refunds to the same PayPal account, etc.

Refund Procedure

1. Email [email protected] with your order number and return reason.

2. We’ll send you a pre-paid return label within 2 business days.

3. Drop off your package at any designated carrier location within 7 days.

4. After inspection, we’ll process and confirm your refund via email.

If you have any questions about our Shipping & Returns Policy, please contact our Customer Service team at [email protected] or via live chat on our website. We’re here to help!